This setup will enable Efinitytech and you to directly control your Computer at the same time,
so that we can help diagnose and support you and resolve issues that you may have with VSM.
| 1. Efinitytech: | ♦ Install CrossLoop. If installed, go to Step 1 | |
| 1. Run CrossLoop | ||
| 2. Skip Create Account | ||
| 2. Client: | ♦ Install CrossLoop. If Installed, go to Step 4 | |
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1. Go to CrossLoop.com |
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| 2. Download CrossLoop | ||
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3. Install CrossLoop |
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| 4. Launch CrossLoop | ||
| 5. Skip Create Account | ||
| 6. Click the "Share" Tab; or Click Connect | ||
| 7. Read the Access Code to your support Person at Efinitytech, (include spaces, if any) | ||
| 3. Efinitytech: | ♦ | |
| 1. Click the "Access" Tab in CrossLoop | ||
| 2. Type in the Access Code read by client | ||
| 4. Client: |
♦ |
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| 1. Click the "Connect" Tab in CrossLoop | ||
| 2. Accept the Invitation, when it appears, allow full access | ||
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3. Allow Access if Firewall message appears |
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| Efinitytech can now remotely operate your computer! While you watch. | ||