FAQs

Help! How to find VSM Help?

• VSM Help can be found from various places within your log-in to VSM.
• You can also go directly to the VSM Help "Welcome Page" at http://help.vsmtools.com You can add this page to your favorites and keep it running while you use the editor.

How do I set-up my e-mail client to receive e-mail?
If your having problems receiving your e-mail, please verify the following information:

1. The mail pop server. It should be i.e. "mail.yourdomain.com". In Outlook and Outlook Express, it is found under Tools-Accounts-Properties-Servers.
2. The pop server login username. You should use your assigned username that ends with @domain.com, i.e. "username@yourdomain.com".
3. The pop server login password. You must use the correct lower and upper cases. If you are missing your username or password, contact customer support at support@efinitytech.com .

My e-mail doesn't seem to send.
If your having problems sending Mail:

1. Verify you are using the correct outgoing/smtp server. It should be, i.e. "mail.yourdomain.com". Please refer to your mail client help file for where the information is set. In Outlook and Outlook Express, it is found under Tools-Accounts-Properties-Servers.
2. If you are getting the message that relaying is denied, make sure your reply to and from address is the same address you are trying to log in with. Another solution may be to turn on server authentication for outgoing messages in your mail client. If you do this, make sure the settings for this feature are set to use the same account information as your incoming/pop server.

Can I access my e-mail through my web browser?
Yes! You can get your e-mail through the web-based email client. You will be able to access your email at any computer with a internet connection.

Login by simply directing your browser to http://email.efinitytech.com .
You will need to use your username and password to login.

Please Note: login address was previously mail.efinitytech.com

I'm unable to Log In to FTP.
If you're having problems logging into your FTP site, please verify the following information:

1. The FTP Host. It is typically the same as your domain name but begins with "ftp." instead of "www.", such as ftp.domain.com.

2. The FTP Port. Because of security reasons we use port 1560.
3. The FTP Username. It should begin with "FTP-such as FTP-User.
4. The FTP password. You must use the correct lower and upper cases. If you are missing your hostname, username or password, contact customer support at support@efinitytech.com .

If you have verified all your settings, try the following steps using the Windows ftp client to make sure you are logging in correctly.

1. Open a dos/command prompt
2. Enter "ftp hostname" [enter]
3. Enter your username [enter]
4. Enter your password [enter]
5. If you can log in, then verify your settings in your ftp program. If you can't log in, contact customer support at support@efinitytech.com